Terms and Codition
Terms and conditions
Terms and Conditions and its acceptance. Uyuni Adventure (formerly known as Ando Libre spa), holder of the website www.uyuniadventure.com (hereinafter the ‘Website’) is a company dedicated to administrating the booking and selling of tourist services in Latin America, such as activities, excursions, guided visits, accommodations and tour packages (hereinafter, the ‘Services’) for those users that might be interested in hiring these Services. Uyuni Adventure makes available for the users the Website, through which a natural or legal person (hereinafter the ‘User’) will be able to book the Services.
When entering the Website, this is access, see or use the material, content or accessible services through this, the User demonstrates that understands and accepts the Terms and Conditions, which define the rights and obligations of Uyuni Adventure and the User for hiring the Services.
These are the only Terms and Conditions applicable to the use of the Website (without prejudice that, for any given Services might exist special conditions) and hiring the Services, and replace any other conditions, except prior agreement and in writing between Uyuni Adventure and the User.
Object of the Website. Uyuni Adventure has developed the Website to offer to the User a booking service for activities, excursions, tour packages, hotel service, flights and transport in Latin America, for one or more passengers (hereinafter the ‘Passenger’).
Uyuni Adventure also gives free Latin American area travel guides to its users, that have pictures and varied information about interesting places. The access and query of these free guides only will be able online, and its commercialization is forbidden, so the users accept and are responsible for its misuse and not authorized use.
Uyuni Adventure informs that the offered services are provided by third companies, partners of Uyuni Adventure (hereinafter the ‘Supplier’). Therefore, Uyuni Adventure is exclusively limited to offer through the Website a booking service of tourist services, which are executed directly by the Suppliers.
The User, at the moment in which the booking is made, will establish a direct contractual relationship with the Supplier with which he or she booked the activity or transport. Uyuni Adventure will act only as an intermediary between the User and the Supplier, limited to transmit the relevant data of the booking to the Supplier and sending to the User a confirmation e-mail of the booking on behalf of the Supplier.
The information shown by Uyuni Adventure through its Website for the Services’ provision is based, on any case, on the information given by the Suppliers.
Services’ Booking. Every Services’ booking (tours, transports, programs and others) is made exclusively through the Website (hereinafter the ‘Booking’). It’s the Users’ responsibility to select the correct service when booking, as well as the date, time and how many passengers, not having a refund or rescheduling possibility in case he or she has made a mistake.
All Bookings are subject to confirmation once the online payment is made. The corresponding confirmation is sent within 48 hours in case of Services that last until one day, within 7 days in case of Services that last more than one day, according to the availability of places, minimum number of passengers, and weather conditions expected for the Services’ booked, among other reasons that affect the administration of every Booking. For Bookings made less than 48 hours in advance, the confirmation is sent until the day before the requested date. In case a Service cannot be confirmed for a date and/or time requested, alternatives for close dates and/or times available will be offered, or the total refund of the payment in case the passenger does not want any of the proposed alternatives.
Services’ use. It is possible to use the Services exclusively on the dates, times, and places indicated in the Booking confirmation e-mail, not having the possibility of a refund nor rescheduling in case of no show or not using the Services, even if it was due to health issues or reasons of force majeure.
Considering that Uyuni Adventure does not make refunds nor rescheduling for non-use of the Services due to health issues or reasons of force majeure, it is recommended to travel with travel insurance that covers cancellations in those cases.
Cancellations, rescheduling, and changes on the part of the passenger. All cancellations or rescheduling must be requested by the User that made the booking, exclusively by e-mail at firstname.lastname@example.org. The possibility of cancellation without cost will always be subject to the cancellation policy of the Service, while the possibility of rescheduling will always be subject to the rescheduling policy of the Service, as well as the availability of the new requested date. Cancellations, rescheduling, and changes on the part of the local Supplier. The Supplier will be able to suspend a Service with anticipation or even on the same day that the Service is delivered, due to weather conditions or reasons of force majeure (natural disasters, road accidents, demonstrations, unplanned parks’ closings, and transport technical failures, among others). In the face of any suspension of this kind, the possibilities of rescheduling and cancellation without cost will be subject exclusively to the Supplier’s own policies.
Cancellation charges are calculated on the day written notification is received by us.
The table below shows the number of days before the tour departure that we received written notification and the percentage of the tour cost:
– More than 60 days – 0%
– Between 59 & 31 days – 50%
– 30 days or less – 100%seven days prior to the booking date.
The characteristics of a Service, as well as the visiting places, visiting times of every stop, the itinerary order, and the start and end time of the Service, could have modifications without prior notice, due to weather conditions, reasons of force majeure, change in the times of the connection transport outsourced (catamaran, ferry, or train, among others), or because of the time that might take a border crossing, in the case of the cross-border Services. In the face of any change of this kind, there will be no refund (total nor partial).